Marketplace/SaaS Customer Onboarding Chat Logs — 3.2M Conversations, Outcome-Tagged
Conversational

SaaS Customer Onboarding Chat Logs — 3.2M Conversations, Outcome-Tagged

Live chat transcripts from onboarding flows at 18 B2B SaaS companies (CRM, project management, analytics, HR tools). Each conversation tagged with onboarding milestone reached, time-to-value, and 30-day retention outcome. Built for training onboarding chatbots, predicting churn risk at signup, and optimizing product activation flows.

Formats

JSONLParquetCSV

Volume

3.2M conversations, 48M messages

Time Range

2021-2026, 5 years

Refresh Rate

Quarterly

Compliance & Privacy

No PIICCPAGDPR

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Listed April 5, 2026